Last updated:1 November 2024
At PurelyYou, we strive to provide products and services that inspire and bring value to our customers. However, if you are not entirely satisfied with your purchase, we are here to help.
1. Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Some types of goods are exempt from being returned, including digital products, downloadable content, or personalized items.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-15 business days.
3. Late or Missing Refunds
If you haven’t received a refund within the expected time, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [insert email address].
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [insert email address] to start the exchange process.
5. Non-Refundable Items
Certain types of goods are exempt from being refunded, including:
- Digital products or downloadable content
- Sale items
- Personalized items
6. Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at hello@purelyyou.net
